COMMENTARY: Customer service

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(UNDATED) Each week, I receive e-mail catalogs from three retailers: Dell, Apple and Shepler’s Inc. I stop what I am doing and read each one. Dell, because I look for computer deals. Apple, because I find their ultra-hip technology intriguing, even if overpriced. And Shepler’s — well, that is the surprise. Wichita (Kan.)-based Shepler’s is […]

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