Troubleshooting Press Release Submissions

This is an issue often found when your browser is conflicting with a browser extension. This most often happens in Google Chrome. The easiest thing to try is to submit the press release using another browser. Another option is to turn off browser extensions in Chrome and see if that helps.

NEW: This also happens because a preference under Privacy prevents tracking or "cross-site tracking." If this is disabled, the form should work again. This setting interferes with the CAPTCHA functionality.

The browser is likely not allowing external sites to track information, which can interfere with the CAPTCHA functionality. To address this setting, go to your browser preferences and look under privacy. There you should be able to allow sites to track information.

The best thing is to wait. Sometimes it can take a while, up to a minute, to submit. Granted, that is infrequent (it usually takes about 5 seconds), but it has happened.

At the time of your submission attempt we were experiencing a great deal of traffic and the server was too busy to process your request. The easiest solution is to simply wait an hour or two and attempt to submit again. If the release is urgent or needs to be submitted immediately, please contact us.

Please contact us. There is a chance there was a network issue during submission and the payment was not processed correctly. We're happy to verify things and send you a receipt manually.