Welcome, subscribers! Below is a list of common help requests. If you can’t find what you need, please contact Wendy Gustofson for additional assistance.
Common Questions about our downloads system
Make sure you’re logged in. If you’re logged in and no button is visible, then the story is not available for reprint. Any blog post be default is not available for reprint.
Some photos visible in the story are not included as a download file. Why?
Yes! We only ask that you read photo captions carefully to determine the reprint allowance for each photo as those stories were published prior to the debut of our new downloads system.
When you click the file links, the downloads go to the default location you set for your web browser. Typically those locations could include your desktop, your C Drive, your Documents or My Documents Folder, or your Downloads folder.
We recommend you use a desktop machine or laptop for ease of use.
Your accounts on our archives site are still intact in the event that you cannot find a story or photo on our main site. We think, however, that nearly all your needs will be served by our new downloads system. You are also welcome to ask our photo editor for help in locating photos if the need arises. Note: new RNS stories and photos will not be uploaded to our archives site, effective 5/21/15.
You can now choose two kinds of story files: plain text or html. You can use the html (web code) versions of stories to copy and paste the web code directly into your content management system’s html tab to keep hyperlinks and formatting intact. For photos you can choose between a story’s featured thumbnail image, low-res story images and high-res story images. Each low or high-res photo also comes with a caption and credit text file. And finally, every story download includes a copy of our license agreement.
Check with others in your office to see if they received the email. There is only one email address associated with each RNS account, and on occasion that email address is that of management or business personnel. If no one else has seen the email address, request help.
Contact our staff. We can look up the username and send it to you.
There is no limit. Please refer to the license agreement that is downloaded with each story to ensure best practices for using our content.
Contact us to update your account’s payment information. Usually this indicates we haven’t received payment for your subscription.